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How does one person taking 131 of 160 calls, then your other 'good' employee coming in and taking 36 of 60 calls equate balance?

The kicker is, the third person that's been sitting on their butt all day has... nothing else to do. There is NO reason they can't be working.

But.. Gwen said yesterday that things look balanced out. How she came to THAT conclusion (this is just an example from this morning, it's been like this all week) is beyond me.

Wish she'd share whatever it is she's smoking.


( 2 comments — Leave a comment )
Nov. 15th, 2002 11:38 am (UTC)
Mmmmmm - pack me up another bowl of that nepotism ganja.
Nov. 15th, 2002 11:42 am (UTC)
Not nepotism, per se, but...

Both managers we've had have shown unusual reluctance in getting rid of dead weight. When I first brought this problem to my manager's attention, she brushed me off. Later, one of her pets (Rob, who happens to be a friend) showed her the hard numbers I don't have access to, and she was furious (at the situation, not Rob).

She told me yesterday that she is listening to what I have to tell her, then in the same conversation, she brushed off my statement that things AREN'T better, despite the meeting she had with ProblemChild, stating that she was looking at everyone's daily performance rather than an hourly count.

I can't imagine how ProblemChild's daily performance can't show the issues, since whenever she IS on the phone, it's not work related.

I hate this place.
( 2 comments — Leave a comment )

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